Tine 2.0 Business Edition

Individual requirements demand individual solutions.

Therefore the Tine 2.0 Business Edition comes with several optional services.

Basic Services Tine 2.0 Edition
Tine 2.0 starting package
Software maintenance incl. software updates
Developer's support
Response time 4 hours within Metaways service hours
Emergency remote support
Annual Fees
Tine 2.0 package for 25 User 550.00 €
Tine 2.0 package for 100 User 2,000.00 €
Tine 2.0 package for 250 User 4,600.00 €
Tine 2.0 package for 1000 User 17,000.00 €
Fees for optional services
Support by phone (per 15 minutes) 30.00 €
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Tine 2.0 Business Edition

The Tine 2.0 Business Edition starting package includes an installation routine as well as instructions for installation under current operating systems. In addition, the package includes software updates for up to two years after publish of a release. The updates contain new functions within release upgrades as well as corrections within a release. We provide developer support via email oder with additional charges via phone. Metaways provides emergency remote support in critical cases with a completely prequalified support request. The response time is four hours during the Metaways standard office hours (weekdays, Monday to Friday, between 9am and 6pm, German local time).

Optional Tine 2.0 Services

The Tine 2.0 Business Edition comes with these optional services.

Service Price
Tine 2.0 installation package 1,200.00 €
Tine 2.0 online training for beginners (user) 179.00 €
Tine 2.0 online intensive training for users and administrators 120.00 €
per hour
Tine 2.0 on-site training for users and administrators 120.00 €
per hour
Tine 2.0 System Engineering 100.00 €
per hour
Tine 2.0 Software Engineering 100.00 €
per hour

Tine 2.0 Installation Package

The Tine 2.0 installation package contains the remote installation of Tine 2.0 software including all required components like Apache, PHP, MySQL from a Tine 2.0 software engineer, the configuration of Apache, libraries, database in coordination with customer and testing of the installation. In addition, free extended developer support (phone) for up to 14 days after installation is included.

Tine 2.0 online training for beginners (user)

The Tine 2.0 online training package contains approx. 60-minute online training by a Tine 2.0 product executive. This basic training includes a short introduction to the basic functions and the concept of operation of Tine 2.0. A database for testing purposes will be provided.

Tine 2.0 online intensive training for users and administrators

The course content is determined after customer's wishes and requirements. Depending on content and focus, the course will be led by a Tine 2.0 product executive or a software engineer. Costs are charged on time billing units per 15 minutes. Minimum order is one hour of training.

Tine 2.0 on-site training for users and administrators

The course content is determined after audience and the customer's wishes and requirements. Depending on content and focus, the training will be led by a Tine 2.0 product executive or a software engineer. Costs are charged on time billing units per 15 minutes plus travel expenses2. Minimum order is one hour of training.

Tine 2.0 System Engineering

We offer consulting service for installation and process-oriented use in business. In addition, we do the installation of Tine 2.0 (remote and on premise1) and the migration of existing data from third party software into Tine 2.0. There is also a Tine 2.0 on-site training2 available during Metaways standard office hours on weekdays, Mo. to Fr., 9am to 6pm, German local time.

Tine 2.0 Software Engineering

This includes software adjustments and individual developments of Tine 2.0, during Metaways standard office hours on weekdays, Mo. to Fr., 9am to 6pm, German local time. Also we provide services to integrate Tine 2.0 into individual application environments and to add functionalities to Tine 2.0 with new modules.

Remark:

1 Requirements: supported operating system, customer is providing hardware with enough system resources, SSH remote access for Metaways
2 during standard support time, maximum 8 hours at the customer’s, expenditure for travel costs and expenses on request

A precondition for support are the Tine 2.0 packets provided by Metaways and a supported Linux distribution. The following Linux distributions are currently supported: 

  • RedHat Enterprise as of Version 6.2
  • SUSE Linux Enterprise Server as of Version 11
  • Ubuntu as of Version 10.04
  • Univention Corporate Server as of Version 3.0
  • Fedora as of Version 16
  • openSUSE as of Version 11.4
  • Debian as of Version 6.0
  • CentOS as of Version 6.2

If you require support for other distributions or operating systems, please contact us.

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