01 | General questions

Tine 2.0 is designed for use in a web browser and therefore works independently of the selected operating system. A software installation on the user device is also not necessary.

Tine 2.0 officially supports the web browsers Google Chrome, Mozilla Firefox, Safari and Microsoft Edge. The respective supported browser versions depend on the Tine 2.0 software version and are documented in the published release notes.

Tine 2.0 supports the server operating systems Linux Ubuntu, Debian, Red Hat Enterprise Linux and Cent OS. The Tine 2.0 server requires a web server configuration with Apache or Nginx as well as PHP and MySQL (alternatively MariaDB). For the use of the full text search and the preview service for documents, additional services must be provided.

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Which hardware resources are required of course depends on the usage. Different clients (ActiveSync, XDAV, ...) consume different amounts of resources. A very rough guideline is:
1 CPU, 4 GB RAM, 10-50 GB storage (var/lib/tine20) per 25 users / but curve drops the more users you have.
Practical example: For ~1000 users you need 2x16 CPUs, 2x32 GB RAM 200 -400 GB storage

Yes. Tine 2.0 supports the operation at a tablet. Use on the mobile phone (Android and iOS) is limited to the native apps for e-mail, calendar, contacts and tasks. Synchronization between the Tine 2.0 server and the device is done via the ActiveSync protocol. 

Tine 2.0 can be connected to an existing Active Directory and take over the information stored there regarding the users, their accesses and authorizations. This function is only available in the Business Edition.

In the server-client architecture of Tine 2.0, the client is developed as a browser application and requires an existing connection to the Tine 2.0 server for operation.

Tine 2.0 supports the data formats .csv, .ics, .doc and .xlsx for import and all common data formats for export. 

Tine 2.0 can be used with the conventional standard web servers. In the area of client-server protocols all common sync protocols like Actice Sync, CalDAV, WebDAV or Jason RPC are supported. 

In the decision phase, you can test Tine 2.0 free of charge for a limited period of time. For the request of a test setting please contact our sales department - by e-mail to sales@metaways.de or by telephone +49 40 31 70 31 -65.

A help documentation is available in digital form. Tine 2.0 in the Business Edition is also equipped with a context-sensitive help function. When the link is selected, the system branches to the corresponding place in the online help, which provides a more detailed explanation of the selected input field.

Tine 2.0 was deliberately designed and developed so that own requirements and processes can be integrated into the software. Thanks to its modular structure, Tine 2.0 can be expanded and individually adapted to your needs at any time. 

We support the current and the respective previous version of Tine 2.0 with regular updates (bug fixes) and provide technical support. (As of 12.2019 these are Anton 2019.11.4 & Nele 2018.11.14)

02 | Security and privacy

The data connection between your web browser and the Tine 2.0 server is encrypted with a hybrid encryption protocol such as TLS and is thus protected against unwanted reading by third parties. 

Two-factor authentication via hardware and software tokens or digital certificates can be integrated if requested.

Tine 2.0 allows the creation of individual profiles for users and groups. Rights for access to modules or functions can be defined as granularly as the scope, e.g. regarding read and write rights. In addition, modules, folders and also individual files can be protected with a user PIN entry or a token, for example. 

For nearly all entries in Tine 2.0 a history is created, which allows to track changes to records. If necessary, these changes can be undone using the Undo function. 

Mobile devices such as cell phones can be provided with a set of rules for the data connection and other authentication features for their use and connectivity with the Tine 2.0 server. 

The Tine 2.0-E-Mail client allows PGP encryption of e-mails. In addition, for sensitive content that should not leave the secure environment of Tine 2.0 , so-called system links can be sent as an alternative to file attachments. This way you can be sure that all your data remains confidential - no matter where and how you operate Tine 2.0.

03 | Software maintenance and support

Metaways provides a comprehensive major update every year, which contains optimizations and updates in the area of technical requirements and new program functions. Each major release is supported by Metaways for a period of two years after release. In addition, a minor update is provided monthly, which makes small changes to the software and fixes non-critical program errors.

If your Tine 2.0 installation is in the operational responsibility of Metaways, the minor updates will be installed automatically. A major release will only be rolled out after consultation with you. If you yourself or a service provider you have commissioned assume the operational responsibility for Tine 2.0, you will receive information about the available updates and carry out the updates yourself. 

If you decide on an individual solution, the adjustments and extensions made are of course taken into account.

Our Tine 2.0 customers with a valid subscription of the Business Edition can contact Metaways Software Support by phone or e-mail from Monday to Friday from 09:00 to 17:00. 24x7 support is optionally available by agreement. We have summarized the conditions for maintenance and support in this PDF.

04 | Software subscription

The software subscription is a time-limited agreement between you as a software customer and Metaways as a software manufacturer, which contains agreements, services and fees for use, software maintenance and support.

With a software subscription you acquire the right to use and update the software and the right to qualified software support

The price for the software subscription is calculated on the basis of the number of users, the selected term and the scope of individual adaptations and/or extensions. 

The Tine 2.0 Business Edition can only be used with a valid software subscription. The Community Edition is freely available, but Metaways does not provide any support.

Client limitations / special aspects

As soon as an event in a shared calendar has participants, it can no longer be edited under macOS and iOS.

The reason for this is probably deeply rooted in the calendar architecture of iCal. The basic problem is:
Apple's own calendar server does not know shared calendars with participants. Apple only has participants in personal calendars.

We have investigated the behaviour in detail, hoping to find a trick to at least outsmart iCal under macOS. Unfortunately without success, because:
(i) In delegated calendars only appointments can be edited where the organizer is the owner of the calendar.
(ii) The owner of a delegated calendar cannot be the user himself.

A solution, which admittedly is not pretty, but works, is:

  •     forego shared calendars
  •     Mapping resources and shared calendars over individual users.

Apples Adressbuch auf macOS kann nicht mehrere Adressbuchgruppen synchronisieren (die einzige uns bekannte Ausnahme ist hier Apples eigene iCloud-Synchronisation). MacOS nimmt zur Synchronisation immer nur das erste Adressbuch, dieses bestimmt dann die interne ID zur Synchronisation. Innerhalb der Tine 2.0 Umgebung ist das erste Adressbuch "Alle Kontakte".

Innerhalb von iOS hat Apple das ein wenig anders gelöst: Dort werden immer alle Adressbuch-Gruppen (für die man mind. das Leserecht hat) synchronisiert. Neue Kontakte werden (sofern das Tine 2.0 Adressbuch als "Standardaccount" festgelegt wurde) in das persönliche Adressbuch gespeichert. Hier hat Apple die Einschränkung, dass man beim Bearbeiten/Erstellen eines Kontaktes, die Adressbuch-Gruppe nicht ändern/wählen kann.