Individual requirements demand individual solutions.
Therefore the Tine 2.0 Edition comes with several optional services.
|Basic Services Tine 2.0 Edition|
|Tine 2.0 starting package|
|Software maintenance incl. software updates|
|Response time 4 hours within Metaways service hours|
|Emergency remote support|
|Tine 2.0 package for 25 User||550.00 €|
|Tine 2.0 package for 100 User||2,000.00 €|
|Tine 2.0 package for 250 User||4,600.00 €|
|Tine 2.0 package for 1000 User||17,000.00 €|
|Fees for optional services|
|Support by phone (per 15 minutes)||30.00 €|
The Tine 2.0 Edition starting package includes an installation routine as well as instructions for installation under current operating systems. In addition, the package includes software updates for up to two years after publish of a release. The updates contain new functions within release upgrades as well as corrections within a release. We provide developer support via email oder with additional charges via phone. Metaways provides emergency remote support in critical cases with a completely prequalified support request. The response time is four hours during the Metaways standard office hours (weekdays, Monday to Friday, between 9am and 6pm, German local time).
The Tine 2.0 Edition comes with these optional services.
|Tine 2.0 installation package||1,200.00 €|
|Tine 2.0 online training for beginners (user)||179.00 €|
|Tine 2.0 online intensive training for users and administrators||120.00 €
|Tine 2.0 on-site training for users and administrators||120.00 €
|Tine 2.0 System Engineering||100.00 €
|Tine 2.0 Software Engineering||100.00 €
The Tine 2.0 installation package contains the remote installation of Tine 2.0 software including all required components like Apache, PHP, MySQL from a Tine 2.0 software engineer, the configuration of Apache, libraries, database in coordination with customer and testing of the installation. In addition, free extended developer support (phone) for up to 14 days after installation is included.
The Tine 2.0 online training package contains approx. 60-minute online training by a Tine 2.0 product executive. This basic training includes a short introduction to the basic functions and the concept of operation of Tine 2.0. A database for testing purposes will be provided.
The course content is determined after customer's wishes and requirements. Depending on content and focus, the course will be led by a Tine 2.0 product executive or a software engineer. Costs are charged on time billing units per 15 minutes. Minimum order is one hour of training.
The course content is determined after audience and the customer's wishes and requirements. Depending on content and focus, the training will be led by a Tine 2.0 product executive or a software engineer. Costs are charged on time billing units per 15 minutes plus travel expenses2. Minimum order is one hour of training.
We offer consulting service for installation and process-oriented use in business. In addition, we do the installation of Tine 2.0 (remote and on premise1) and the migration of existing data from third party software into Tine 2.0. There is also a Tine 2.0 on-site training2 available during Metaways standard office hours on weekdays, Mo. to Fr., 9am to 6pm, German local time.
This includes software adjustments and individual developments of Tine 2.0, during Metaways standard office hours on weekdays, Mo. to Fr., 9am to 6pm, German local time. Also we provide services to integrate Tine 2.0 into individual application environments and to add functionalities to Tine 2.0 with new modules.
1 Requirements: supported operating system, customer is providing hardware with enough system resources, SSH remote access for Metaways
2 during standard support time, maximum 8 hours at the customer’s, expenditure for travel costs and expenses on request
A precondition for support are the Tine 2.0 packets provided by Metaways and a supported Linux distribution. The following Linux distributions are currently supported:
If you require support for other distributions or operating systems, please contact us.
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